Privacy Policy

Last updated: January 2024

1. Introduction

Sproltempe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our water delivery services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our services
  • Subscribe to our water delivery service
  • Contact us with inquiries
  • Sign up for our newsletter

This information may include your name, email address, phone number, delivery address, and payment information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on our site

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our water delivery services
  • Process and fulfill your orders
  • Communicate with you about your orders and our services
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To trusted third parties who assist us in operating our website and conducting our business
  • When required by law or to protect our rights
  • In connection with a business transfer or merger

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through our cookie banner or your browser settings.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate personal information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request portability of your personal information
  • Withdraw consent where processing is based on consent

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. International Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0958
  • Address: 123 Water Street, London, SW1A 1AA, United Kingdom